WooCommerce, WordPress and General Website Support

When changes are required on your website there are a few options available.

1. Experiment and try things yourself.
2. Engage WiseInternet Support to assist you via phone and/or email.
3. Engage WiseInternet Support to do the work for you.

WiseInternet Support

• We offer phone and email support where we respond by phone or email within 24 hours on business days. However, our usual response time is generally within 4 hours on business days (9am to 5pm)
• You will find that queries are generally resolved in a matter of minutes.
• As most support only involves a few minutes of our time then the costs over a month are very reasonable. The majority of clients requesting support use less than an hour of support each month.
• At the end of each month we send an invoice that outlines all requests and time taken for each request.

Engaging WiseInternet Support

1. To engage support all we need is a reply to our email confirming that you would like to proceed with WiseInternet Support.
2. We will provide you access to our secure client portal to enter your billing information.

Credit Card Payments

• A valid credit card number is stored securely at our merchant facility (number cannot be viewed, and card record can only be replaced or deleted).
• At the end of each month we send an invoice that outlines all requests and cost for each request.
• Invoice payment is automatically debited from credit card on file 7 days after issue unless paid prior by EFT.
• Hourly support rate is $160+GST.
• Note: If we think any single requests may take more than two hours we can send an estimate for approval prior to commencement. Additionally, you may also request a quote prior to the commencement of any work.

Request to Engage Support

Email us: hello@wiseinternet.com.au