Website Support

When help is required to implement changes on your website there are three main options available.

1. Experiment and try things yourself knowing that you cannot destroy the website.
2. Engage WiseInternet Support to assist you via phone and email.
3. Request that we implement your changes.

WiseInternet Support

• We offer phone and email support where we respond by phone or email within 24 hours on business days. However, our usual response time is generally within 4 hours on business days (9am to 5pm).
• You will find that queries are generally resolved in a matter of minutes.
• As most support only involves a few minutes of our time then the costs over a month are very reasonable. The majority of clients requesting support use less than an hour of support each month.
• At the end of each month we send an invoice that outlines all requests and time taken for each request.

Engaging WiseInternet Support

• To engage support all we need is a reply to our email confirming that you would like to proceed with WiseInternet Support.
• Choose your payment option:
  
  Option 1 – Credit Card
  Provide a valid credit card number that is stored securely at our merchant facility (number cannot be viewed, and card record can only be replaced or deleted).
  At the end of each month we send an invoice that outlines all requests and time taken for each request.
  Invoice payment is automatically debited from credit card on file.
  Hourly support rate is $160+GST.
  
  Option 2 – Prepaid Support
  An invoice for 3 hours support at $160+GST per hour is submitted for payment.
  Support times and costs are calculated on minutes used only (six minute increments) and deducted from the prepaid support hours.
  Hourly support rate is $160+GST.